We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Asia will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||3-7 Business days|
|Canada, Europe||5-15 Business days|
|Australia, New Zealand||8-15 Business days|
|Central & South America||5-15 Business days|
|Asia||8-15 Business days|
|Africa||15-30 Business days|
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order - please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page.
If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
At akepra.com, we do our best to ensure your order arrives on time. However, estimated arrival dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.